The agreement
By creating an account or using the platform you accept these terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.
TopERM is provided by [LEGAL ENTITY NAME], registered in [JURISDICTION] under number [COMPANY NUMBER].
Your account
You are responsible for what happens under your users' credentials. Give each person their own login — shared accounts break the audit trail, which is most of what you are paying for.
You must not use the platform to break the law, to store data you have no right to hold, or to attempt to gain access to another tenant.
Subscription and payment
Subscriptions are billed [BILLING PERIOD] in advance and renew automatically until cancelled. Fees are as agreed in your order or as quoted at sign-up.
We may change prices with [PRICE CHANGE NOTICE] notice, taking effect at your next renewal. If you do not accept a change you can cancel before it applies.
Late payment may lead to suspension after [GRACE PERIOD] and written warning. Suspension does not delete your data.
Your data is yours
You keep all rights in the data you put into the platform. We claim no ownership over it and no licence beyond what is needed to run the service for you.
You can export the ledger, documents and audit trail in full, at any time, as CSV or through the API. There is no export fee and no notice period on the data itself.
What we are responsible for
We will provide the service with reasonable skill and care and keep it materially as described. Enterprise plans carry a [UPTIME SLA] uptime commitment with service credits set out in the order form; other plans are provided without an uptime guarantee.
We are not responsible for accounting, tax or regulatory outcomes. The platform records and computes what you tell it to. Your accountant remains your accountant.
Limits of liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss, and our total liability in any twelve-month period is capped at the fees you paid in that period.
Ending it
You can cancel at any time, effective at the end of the current billing period. We do not refund part-periods unless we have materially breached these terms.
We may suspend or terminate for material breach that is not fixed within [CURE PERIOD] of written notice. On termination you have [POST-TERMINATION WINDOW] to export your data before it is deleted.
Changes to the service
We improve the platform continuously. We will not remove a feature you rely on without [FEATURE NOTICE] notice, and breaking API changes are versioned rather than shipped in place.
Governing law
These terms are governed by the laws of [GOVERNING LAW], and the courts of [JURISDICTION FOR DISPUTES] have exclusive jurisdiction.
Questions about these terms go to [LEGAL EMAIL].